Service packages

Is there a minimum term that we need to sign up for?

Yes. You must give us 6 months notice for the cancellation of your recurring retainer. Whilst the retainer is in place, you will qualify for a reduced daily rate for any additional work carried out over your monthly entitlement.

How many hours of time do we get?

You are entitled to 2 days of assistance per month, each day is 7 hours in duration giving you 14 hours of usable time.

Will you tell us how much time we have used and what we have used it on?

Yes. Timesheets are used to book time against and a statement of time will be provided each month and on demand.

Is there a minimum amount of time that you book?

Yes. We like to be fair in all that we do and the minimum time we book is 15 minutes.

When can we start booking time with you?

You can start booking your time once payment has been received or by prior written agreement with ourselves.

How do we book time with you?

We will provide you with a web link where time can be reserved in our calendar. Please wait for us to confirm your booking by email before arranging any internal meetings.

Will your time be remote or on site?

All time booked will be carried out remotely.

How long will the time be available for us to use?

*Ideally you should use your time each month but we understand that this isn't always possible.

Any unused time will be carried over to the following month and must be used within 3 months of your last retainer invoice payment, after which it will be lost. We will let you know what this date is on your monthly statement.

What if we need more time from you?

*Any agreed additional time will either be

invoiced at the end of each month at a reduced rate per day or

by prior written agreement with ourselves, taken off your next months retainer time